Responsibilities

• Audit, document, and modernize product, design, and documentation workflows identifying opportunities for AI augmentation or automation.
• Drive consolidation of product feedback and tooling into Enterpret, mapping inflows from sales and customer experience systems.
• Lead maintenance and adoption of Enterpret as product intelligence platform, maximizing engagement and serving as system of record for product feedback and insights.
• Build and deploy Slack-based AI bots using no-code platforms like Kapa.ai to answer common internal product questions.
• Collaborate with Product and Design leads to archive and clean up legacy content, removing stale docs and improving discoverability.
• Serve as execution-oriented partner to the VP of Product & Design, assisting with special projects and acting as go-to resource on operational and cross-functional matters.
• Research and consult on organizational design for high-performance product and design teams.
• Review and organize product goals and metrics for targeted communications.
• Conduct pricing reviews and investigations across SaaS offerings and tiers.
• Support development of internal presentations for business reviews and cross-functional initiatives.
• Help plan and organize Product, Design, and Docs team activities for events.
• Assist with talk track development for industry interviews and speaking engagements.

Requirements

• 7+ years experience in Operations, Strategy, Program Management, or related role within technology consulting or SaaS technology company.
• Proven ability to audit, clean, and consolidate fragmented processes and tools into clear, centralized systems.
• Experience with operation and maintenance of SaaS platforms like Enterpret and Linear.
• Strong strategic thinking and communication skills for presentations, talk tracks, and messaging for internal and external audiences.
• Comfortable working independently and cross-functionally at all levels in fast-moving or ambiguous environments.
• Executive presence and ability to partner with leadership on high-impact projects and strategic initiatives.
• Curiosity and initiative to explore AI tools for internal efficiency such as AI-powered bots and smart documentation.
• Exceptional attention to detail and organizational skills, particularly managing documentation, access, or workflow dependencies.
• Pragmatic communicator valuing clarity and asynchronous collaboration across time zones.

Compensation & Benefits

• Starting salary $160k-$180k USD, with market rate adjustments and zonal salary ranges up to $210k USD.
• Inclusive benefits package including full coverage of medical, dental, vision, mental health insurance for employee and family.
• 16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, professional development budget, and more.