Senior Product Manager - Digital Products

24 days ago

Job Description

As a digitally native company, Mintedโ€™s online experience and commerce platform are core to the companyโ€™s success. Minted has long been a key player in the Wedding business, and leverages its Digital Products platform to acquire new customers that feed other lines of business. We are seeking a talented Senior Product Manager to build the next generation of Digital Products tools, experiences, analytics and reporting. 

You will be a steward of Mintedโ€™s Wedding customerโ€™s shopping experience, developing features that elevate the Wedding Website, Guest Management, and AddressBook platforms, and helping to build products for some of our fastest growing categories. You will be responsible to drive significant improvements related to customer acquisition, guest management, conversion and NPS.

Anticipated Start Date: 5/1/2024

Weโ€™re open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.

You Will:

  • Help shape and drive the Wedding Website, Guest management, and AddressBook product roadmaps in partnership with co-CEOs, Product and Engineering Leadership, the Wedding General Manager, and other cross-functional leads
  • Develop a keen understanding of Mintedโ€™s current platforms and how to serve Mintedโ€™s future needs and use cases, including integration with commerce and conversion. 
  • Monitor the online event planning industry, ecommerce and retail trends, best practices, and competitive consumer experiences. Integrate customer feedback, usability studies, user research data, and competitive analysis into product requirements to ensure products satisfy customer needs.
  • Support cost and ROI calculations for candidate projects to inform roadmap prioritization
  • Build new features and products by translating business requirements into product specifications and user acceptance testing plans 
  • Define success metrics for individual roadmap projects that map to strategic business goals
  • Drive product development execution including project kickoffs, daily scrums, sprint planning, maintaining product specs and backlog, and coordinating design, development and QA activities. 
  • Coordinate with other product managers and designers to ensure the cohesiveness of the overall user experience
  • Build and manage cross-functional project plans that coordinate all work streams across Brand, Merchandise, Artist Relations, Marketing, PR, and Supply Chain to align with engineering project completion and enable launch of the product
  • Define, monitor, and report on key success metrics for engagement and uptake of newly launched products
  • Support, triage and prioritize bugs and production issues

You Are:

  • A strategic, consumer-centric thinker. You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies. You are ready to put the customer first and influence others across the company to think similarly. 
  • Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment in the face of stringent deadlines.
  • Data driven. You make your product decisions based on quantitative and qualitative data. You passionately own the metrics for your product area, keep a continuous health check on those metrics, and propose new features/hypotheses to improve on those metrics.
  • Detail-oriented. You are able to identify and resolve edge cases as well as aesthetic and functional details in order to deliver a high-quality product experience
  • Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
  • A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependencies.
  • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals. 
  • A strong communicator with the ability to communicate effectively, create common knowledge, generate buy-in, and influence stakeholders and senior management towards recommended decisions
  • Someone with excellent product judgment, the ability to make sound decisions based on tradeoffs of different solutions, complex problems, various stakeholders, and many constraints

You Have:

  • Bachelorโ€™s degree, MBA strongly preferred
  • 5+ years product management experience, building and shipping ecommerce or direct-to-consumer successful products and features
  • 2-3 years experience in ecommerce, retail, marketplaces or merchandising
  • Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions
  • Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc.
  • Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams
  • Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging

About Minted

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A marketplace of independent artists.

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

Weโ€™re building a new way to discover the worldโ€™s best creative talent. Weโ€™re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people donโ€™t just believe in the power of artโ€“we live it. We have our finger on the pulse of whatโ€™s new and now. Weโ€™re obsessed with great design, art, and interiors. Weโ€™re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted communityโ€™s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

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