Responsibilities

• Drive a portfolio of high-priority R&D product launches, including the creation and management of detailed plans and artifacts
• Lead strategic and tactical weekly cross-functional forums across Product, Engineering, Design, Go-to Market, Risk, Legal, Finance, and other key stakeholders
• Develop strong partnerships with cross-functional teams to drive progress, facilitate collaboration, and remove obstacles
• Identify program risks and establish escalation process for facilitating “Return to Green” plan for launches that are off-track
• Flex technical expertise and emotional intelligence to align discussions to business outcomes; influence strategy and trade-off decisions to optimize impact and time-to-market
• Champion a metrics-driven approach to review Alpha & Best test data to inform subsequent phases of launch
• Facilitate development of product health metrics and a Business As Usual (BAU) Operating Model as products transition from launch state to BAU/sustaining state
• Coordinate, design, and implement improvements to the company-wide Product Lifecycle process
• Map existing R&D business processes, i.e. “as-is” processes, and identify gaps that should be addressed in “to-be” process diagrams
• Establish program management standards and best practices, including systems and tools
• Create a collaborative environment that values transparency, learning, efficiency, and creativity

Requirements

• 8+ years product operations, program management, or similar relevant experience
• 5+ years of successfully implementing and managing SaaS product development programs
• Solid technical foundation with ability to understand and digest new technical concepts and technologies quickly
• Experience in practicing Agile, with the ability to adjust effectively based on current needs and team dynamics
• Strong business process mapping experience; ability to quickly diagram “as-is” and “to-be” processes
• Strong experience with program management tools
• Strong influencing and negotiating skills at all levels
• Comfortable adjusting between the need to be tactical vs. strategic
• Expert in navigating through, and working with ambiguity by bringing structure to large/complex problems
• Organized and detail oriented; comfortable managing multiple launches and priorities in parallel
• Proactive problem-solver, with a consistent approach of identifying gaps in process and driving scalable fixes