Responsibilities

• Develop and communicate a clear product vision and strategy for the payments platform, aligning with business objectives, regulatory requirements, and customer needs
• Drive the research, design, and implementation of payment solutions, checkout experiences, and revenue optimization features that improve collections and reduce friction for clients and their patients
• Work closely with internal stakeholders to understand and synthesize organizational goals and priorities as they pertain to the payments product portfolio
• Gather insights into customer priorities and market imperatives around payment processing, turning these into structured inputs towards prioritization and roadmapping decisions
• Oversee the end-to-end product development lifecycle for payments priorities, from concept to launch, ensuring high-quality, on-time delivery and seamless integration with existing systems
• Communicate product roadmaps both internally and to clients, partners, and industry partners
• Partner with UI/UX team to lead user-centric discovery activities to gain insights into payment workflows, pain points, and priorities, translating findings into product requirements and storyboards
• Translate insights into epics and stories and develop and manage the backlog for payments features and integrations
• Maintain knowledge of payments industry trends, PCI compliance, healthcare-specific payment regulations, and financial technology innovations as they relate to certifications and internal organization training
• Partner with Technical Owners to continuously groom the backlog, conduct sprint planning, and participate in other agile ceremonies
• Work with internal stakeholders to develop educational materials, webinars, and trainings in support of payments product enablement and adoption
• Collaborate with payment technology partners to optimize integration performance, explore new capabilities, and ensure platform reliability
• Carry out additional responsibilities as assigned based on business needs

Requirements

• 5+ years of product management experience within healthcare or B2B SaaS environment
• Demonstrated curiosity and learning mindset with ability to quickly understand complex payment ecosystems; empathetic approach to understanding user needs; and bias toward action with track record of shipping products iteratively
• Demonstrated ability to engage with business (practice) owners, operational leaders, finance/accounting professionals, and revenue cycle personnel to deeply understand business needs
• Experience with developing consumer or patient-facing solutions
• Demonstrated ability to lead and work across functional teams (engineering, compliance, finance, sales) in a collaborative manner
• Strategic thinker with ability to balance long-term vision with day-to-day execution of payment product initiatives
• Familiarity with Jira and Agile/Scrum software development methodologies
• Undergraduate degree

Preferred Qualifications

• Direct experience with payment systems, fintech products, or financial services technology
• Understanding of payment processing fundamentals including authorization, settlement, reconciliation, and PCI compliance requirements
• Knowledge of healthcare billing regulations and compliance requirements (HIPAA, state-level payment regulations)

Working Environment/Physical Demands

• Nextech operates as a remote work organization
• Long-distance or air travel as needed – not to exceed 5% travel
• Activities require a significant amount of work in front of a computer monitor