About The Role

• Own and scale the MAX Service Delivery Platform enabling internal teams and external partners to deliver third-party risk management and supply chain detection services.
• Focus on practitioner efficiency, partner enablement, and end-customer ROI.

Responsibilities

• Develop and execute roadmap for the practitioner workstation to automate and scale workflows like risk triage and remediation tracking.
• Map managed service lifecycle and translate manual tasks into platform features.
• Own core platform capabilities for partners including multi-tenant management and configurable workflows.
• Design and manage end-customer client portal experience and build dashboards to quantify service value.
• Partner with delivery teams and external partners to co-develop and validate solutions.
• Engage with end-customers to understand TPRM and GRC needs and translate them into requirements.
• Collaborate with Product Marketing and Sales on collateral and co-delivery models.
• Conduct market analysis on TPRM, GRC, and managed services trends.
• Understand engineering constraints and system limitations for informed trade-offs.
• Continuously improve scalability, reliability, and security based on feedback and data.

Qualifications

• 3+ years (5-7+ for Principal) of Product Management experience.
• Experience in or building products for managed service environments.
• Deep understanding of TPRM, GRC, or cybersecurity operations workflows.
• Experience building products for multiple user personas including practitioners and executives.
• Metrics-driven mindset with experience developing OKRs/KPIs for efficiency and value realization.

Additional Qualifications (Preferred)

• Experience with multi-tenant architectures, workflow automation, and analytics platforms.
• Background in cybersecurity best practices.
• Exposure to data science and machine learning in security or compliance.
• Experience with partner ecosystems or channel GTM models.

What Sets You Apart

• Practitioner-first mindset focused on workflow efficiency and automation.
• Ability to build compelling data-driven ROI stories for executives.
• Understanding of managed service provider business models.
• Thrive in fast-paced environments balancing technical and strategic thinking.
• Customer-first approach ensuring platform delivers real value to teams and users.