Responsibilities

• Own the design operating system: Build, maintain, and evolve how the Design team plans, reviews, and collaborates across EPD.
• Drive design rhythms: Establish consistent, high-quality team rituals such as critiques, shareouts, and reviews that drive alignment and elevate craft.
• Manage and facilitate leadership meetings: Run agendas for Design LT and all-hands meetings, ensuring focus, follow-through, and clarity.
• Capacity planning: Partner with Design leadership to model and track team bandwidth, helping inform prioritization and tradeoffs across initiatives.
• Own tooling and workflow: Manage design tooling (e.g., Figma, Mobbin, HeyMarvin) and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Onboarding and Learning teams to ensure new designers ramp quickly and effectively.
• Program manage cross-functional design initiatives: Lead horizontal projects like rebrands or design system rollouts in partnership with cross-functional teams.
• Enable design leadership: Free up Design leaders0time by managing coordination, communication, and planning logistics.
• Support culture and growth: Lead follow-ups from culture research, coordinate design offsites, and help facilitate initiatives that strengthen community and collaboration.

Requirements

• 4+ years of experience in design operations, program management, or creative operations, ideally within a design or EPD organization at a fast-paced software company.
• Proven experience building scalable systems and workflows that enable creative teams to focus on high-impact work.
• Strong project management and stakeholder communication skills; able to manage multiple programs and align diverse teams.
• Demonstrated ability to use data and feedback to continuously improve programs and processes.
• Proficient in design tools and systems (e.g., Figma, Notion, Asana, Guru), with an interest in emerging AI design tools.
• Adept at building clarity and structure within ambiguity, driving alignment across multiple leaders and teams.
• Comfortable working independently while collaborating cross-functionally with Design, Product, Engineering, and People teams.
• Passionate about design culture and craft, and about enabling teams to do their best creative work.

Workplace & Location

• This role is fully remote, with quarterly travel for team and company offsites.