Responsibilities

• Define and evolve the long-term strategy for Iterable’s Mobile and Web SDKs, balancing innovation with stability.
• Partner with Engineering to ensure SDKs meet enterprise-grade standards for reliability, performance, and scale.
• Drive improvements in developer productivity, integration speed, and time-to-value for customers.
• Make informed tradeoffs between parity, platform consistency, and differentiated innovation.
• Be the unwavering internal "voice of the customer."
• Collaborate closely with Customer Success, Engineering, Marketing, Sales, and other PMs to ship outstanding products.
• Understand customer personas and use cases to define precise product requirements and deliver new features and enhancements.
• Develop comprehensive use cases and determine product specifications to launch new features and enhancements.
• Maintain thorough documentation of customer needs and product functionality.
• Research industry trends to uncover innovative product features and opportunities.
• Collaborate with cross-functional teams, product, and design to conceptualize and build new product features.
• Be personally responsible for the entire lifecycle of projects, from initial engineering design and planning through development, deployment, and success in production.
• Develop solutions to scale a complex platform that reaches millions of users.
• Contribute to the code review process by offering suggestions for improvement, helping to define and enforce coding standards.
• Leverage design discussions and other team engagements as an opportunity to level up your team and the product.

Requirements

• Experience operating as a Senior Product Manager owning a technically complex, customer-facing or developer platform (e.g., SDKs, APIs, infrastructure-adjacent products).
• Experience owning products with strong backward-compatibility and lifecycle constraints.
• Proven ability to partner deeply with engineering on technical tradeoffs and system design.
• Experience supporting enterprise customers at scale, including performance and reliability concerns.
• Experience with mobile technologies, including native (iOS & Android) and cross-platform (React Native, Flutter) development.
• Experience working within agile Engineering teams using tools like JIRA.
• Strong skills in user testing and data analysis.
• Experience making informed decisions based on business and technical data.
• Comfort and adaptability in a dynamic, changing environment.
• Exceptional ability to solve complex technical problems and partner with engineering to translate customer needs.
• 5+ years relevant software development experience.
• Relevant industry experience building production-ready, scalable web applications.
• Proficiency in at least one modern programming language (ideally Scala and/or Java).
• Extensive experience with Elasticsearch and/or other relevant technologies like Postgres.
• Desire to work in a highly remote/distributed but collaborative environment.
• Willingness to take on-call responsibilities.
• Fluency in English (verbal and written).
• Legally authorized to work in the EU.

Bonus Points

• Familiarity with user growth and engagement strategies.
• Experience using data analysis tools to derive insights.
• Prior work experience in both B2B and B2C markets.
• Prior work or familiarity with the development of mobile and web applications.
• Experience with End-to-End, Integration, and Performance testing.
• Previously built enterprise systems at scale.
• Worked in a company with a strong US presence.

Technology Stack

• Programming Language: Scala
• Databases: Elasticsearch, Postgres, Redis, CRDB
• Infrastructure: Pulsar, Kafka, AWS
• Other Relevant Technologies: Docker / Kubernetes, React