Overview
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.Responsibilities
- Make actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior
- Partner closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areas
- Generate insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests
- Mentor and develop team members, leading by example and identifying ways to improve analytics skills and processes
- Evangelize product data across the company, building excitement around metrics and insights
- Collaborate with other data & analytics functions to ensure we have the right data foundations in place
Requirements
- 5+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets
- Bachelor's degree or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)
- Demonstrated strategic thinking skills and leadership ability
- Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation
- You are impact-focused, eager to jump in and work in a fast-paced environment
- You are a strong critical thinker, excited to solve ambiguous problems
- You are collaborative, forming trusting relationships with your cross-functional teammates and communicating data clearly across a broad audience
Work Model
Front operates on a hybrid model β we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.What We Offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
