Tenant Relationship Management

• Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation.
• Manage escalations with urgency and clear communication.

Requirements Gathering & Advocacy

• Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs.
• Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.

Platform & Product Expertise

• Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities.
• Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.

Tenant Documentation & Communications

• Own tenant-facing documentation including user guides, feature overviews, and configuration references.
• Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.

Pre-Sales Support

• Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.

Deployment & Onboarding Support

• Act as product SME during tenant onboarding, UAT, and go-live activities.
• Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.

About you

• Product Management or Technical Account Management experience in B2B SaaS or payments, with a track record of managing complex client relationships.
• Solid understanding of the payments landscape including acquiring, EFTPOS, payment flows, and the dynamics between banks, acquirers, POS providers, and merchants.
• Proven ability to gather, structure, and communicate requirements from client engagements with the ability to translate messy business problems into clear documentation.
• Strong stakeholder management skills, comfortable leading meetings with senior bank or acquirer stakeholders and equally comfortable working with engineers.
• Exceptional written and verbal communication, you can simplify complexity and adapt your style for technical, commercial, and executive audiences.
• Demonstrated ability to create and maintain high-quality product documentation for external audiences.
• Agile experience with Jira proficiency (epics, user stories, acceptance criteria).

What we offer

• Work from overseas up to 4 weeks per year
• Annual team offsite
• Social events run by our social committee
• Swap a public holiday and take an alternative day off
• Paid leave for volunteering
• Employee Share Option Plan (subject to invitation)
• Paid parental leave for primary and secondary carers
• Novated lease and salary sacrifice options

Equal Opportunity

• mx51 is an equal opportunity employer that is committed to creating a diverse and inclusive environment.
• All qualified applicants will receive consideration for this role without bias to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.