What You’ll Do

• Own the WSD product roadmap, backlog, and prioritization strategy
• Translate operational and employee needs into scalable ServiceNow solutions
• Partner with Facilities, Space Planning, Workplace Operations, and service providers to improve workplace experiences
• Drive workplace workflow design across: Workplace requests, Facilities services, Office moves and seating coordination, Reservation management for desks, rooms, and collaboration spaces, Visitor and workplace support experiences, Knowledge and self-service experiences
• Define user stories, requirements, and acceptance criteria
• Partner with engineering, platform teams, and TPMs on solution delivery
• Lead backlog refinement, prioritization, and stakeholder alignment
• Analyze adoption, workflow performance, and employee feedback to drive continuous improvement
• Support rollout readiness, communications, and change adoption

Qualifications

• 5+ years of experience in Product Ownership, Product Management, Business Systems Analysis, or ServiceNow solution delivery
• Experience with ServiceNow Workplace Service Delivery (WSD), Employee Center, or related workflow platforms
• Strong understanding of workflow design, service delivery operations, and user-centered product development
• Experience managing backlogs, requirements, and stakeholder alignment
• Ability to translate operational needs into scalable technical solutions
• Experience working in Agile environments

Preferred Qualifications

• Experience supporting Facilities, Workplace Operations, or Space Planning organizations
• Familiarity with: Workplace reservation systems, Workflow automation, Virtual Agent / AI capabilities, Knowledge management, Reporting and dashboards
• ServiceNow certifications preferred
• Experience in large, global organizations