Job Summary
The Product Partner Manager is responsible for the strategic and operational management of Medrio's product partner ecosystem. This role serves as Medrio's primary point of contact for its product partners and is accountable for ensuring each relationship has the strategic clarity, operational infrastructure, internal alignment, and commercial enablement needed to generate and support partner-influenced revenue. This role plays an active role in shaping integration strategy and defines the commercial case for what each integration should accomplish, identifies gaps and customer experience friction points, and articulates the product vision for how partner capabilities should fit within Medrio's broader offering before handing off formal requirements to Product and Engineering for execution. This role works closely with the Senior Director, Product Launch & Readiness, who defines partner strategy and owns high-level partner commercial positioning. The Product Partner Manager owns the execution layer: maintaining partner operational cadences, partnering with Marketing to develop commercial readiness assets for the sales team, managing customer escalations involving partner products, and triaging partner platform updates for internal impact. This role requires someone equally comfortable running structured operational cadences with external partners, building sales enablement assets for the commercial team, and managing cross-functional escalations. It sits at the intersection of Product, Sales, Professional Services, and partner-facing commercial activity. This is an individual contributor role with significant external-facing responsibilities and a high degree of autonomy.Essential Duties and Responsibilities
- Serve as Medrio's primary operational point of contact for product partner relationships, including AG Mednet, ThoughtSphere, Pharmaseal, and future partners
- Establish and maintain regular operational cadences with each partner: monthly operational reviews, quarterly business reviews, agenda management, documented outcomes, and follow-through on commitments
- In partnership with Marketing, develop and maintain per-partner commercial readiness assets: capability documentation, implementation narratives, customer-facing talking tracks, and sales enablement materials that enable the commercial team to represent partner products confidently
- Coordinate customer escalations involving partner products: review issues, align internal and partner teams on resolution plans, and communicate outcomes to affected customers
- Triage partner platform updates, release notifications, and API changes: assess internal impact (SSO, user management, customer workflows), coordinate with IT and Engineering, and communicate relevant changes to internal stakeholders
- Drive GTM execution for partner-enabled offerings in coordination with Sales, Marketing, and Professional Services, ensuring partner products are accurately represented in commercial motions and customer conversations
- Maintain visibility into partner-influenced deal pipelines with Sales and Business Development, tracking open opportunities and commercial status
- Coordinate partner operational logistics including JIRA access, SSO configuration, shared drive management, IT ticket coordination, and integration setup
- Identify and surface integration gaps, customer experience friction points, API limitations, and commercial readiness issues, escalating to the Senior Director and relevant Product or Engineering owners as appropriate
- Establish and maintain clear documentation distinguishing what this role owns (coordination, commercial readiness, GTM execution) from what remains with Product and Engineering (requirements, technical design, roadmap decisions)
- Continuously improve partner operational processes to reduce friction and support scale as the partner ecosystem and Medrio's product portfolio grow
Customers or Clients
- Primary operational point of contact for external product partners (AG Mednet, ThoughtSphere, Pharmaseal, and others)
- Partners closely with internal stakeholders across Sales, Business Development, Professional Services, Product, Engineering, Marketing, and Support
- Participates in partner-facing customer calls when escalation or commercial context requires
Education and Years of Experience
- 5+ years of relevant experience in partner management, product operations, business development operations, or a related field
- Bachelor's Degree required
- Experience working with SaaS or platform-level technology partnerships strongly preferred
- Clinical trial or life sciences industry experience preferred but not required
Working Conditions
This position is remote and may require some travel (~15-25%).Other Skills and Abilities
- Strong external relationship management skills β comfortable as a primary point of contact for partner organizations
- Proven ability to drive GTM execution and commercial readiness in a technology partner context
- Experience building partner-facing documentation in collaboration with Marketing: capability summaries, implementation guides, customer-facing narratives, and sales enablement materials
- Ability to triage and communicate partner updates, platform changes, and escalations across cross-functional internal teams
- Comfortable operating in ambiguous, cross-functional environments with strong follow-through and accountability
- Excellent organizational skills with strong attention to operational detail
- Experience in technology partnerships, SaaS integrations, or partner-enabled commercial motions strongly preferred
