Our Network Enablement and Access (NEA) teamโs mission is to unlock the potential of the Plaid network by broadening and deepening our connection to data partners. We do this by providing solutions that allow our data partners to be part of the network and by providing best in class connections. By expanding and improving our connections to data providers, we are able to strengthen the Plaid network while also enabling great products and experiences. The Key Access team is directly responsible for maintaining access to thousands of these data partners.
As the Product Manager for our Key Access team, you will drive three critical initiatives. First, you will lead AI Capability Development for Integration Efficiency by collaborating with engineering, machine learning, and product stakeholders to create AI-driven tools that autonomously build and repair integrations, improving reliability and reducing manual intervention. Second, you will oversee our Integration Control Tower Developmentโa centralized platform providing real-time visibility into the status, health, and performance of financial institution integrations. You will gather insights, prioritize enhancements, and ensure this control tower becomes an essential resource for internal teams. Finally, you will conduct New Coverage Opportunity Analysis, prioritizing integration opportunities based on customer feedback and market trends, working cross-functionally to evaluate ROI, and guiding the roadmap to expand integration capabilities.
Responsibilities
- Define the long term strategy and roadmap for Key Access, balancing the needs of our internal stakeholders with those of our customers
- Collaborate with internal product teams to identify common opportunities to accelerate goals
- Drive business impact by deeply understanding and addressing customer needs and those of our data partners, both directly and by working with our customer facing teams (GTM / Product)
- Define how we measure success of our products and features
Qualifications
- 5+ years of product management experience, preferably at a platform and/or fintech company
- Technical proficiency with APIs
- Demonstrated ability to make data driven decisions
- Demonstrated ability to drive outcomes within matrixed organizations in order to hit goals
- Ability to work across large number of stakeholders and push projects forward across multiple teams
- [Nice to have] Experience with AI/ML product development
