Calm

Lead Product Manager

13 days

What We Do

Calmโ€™s team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and lifeโ€™s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.
We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, or Minneapolis areas. At this time, only candidates in these locations will be considered.

What You'll Do

We are seeking a motivated and detail-oriented Core Services Product Manager to drive the development of Calmโ€™s Subscription Services, along with foundational platform features such as Calm Identity Management and Calm Content Service. In this role, you will design and deliver scalable, user-focused solutions that serve both Direct-to-Consumer (DtC) and Business-to-Business (B2B) audiences, ensuring seamless integration, flexibility, and alignment with Calmโ€™s expanding portfolio of applications and services.

Subscription Services Leadership

  • Define and Execute Strategy: Lead the development of Calmโ€™s subscription systems, ensuring robust solutions for billing, renewals, upgrades, cancellations, and multi-user access (e.g., family or enterprise plans).
  • Optimize Offerings: Create flexible subscription models to support diverse pricing structures, bundling, and promotional campaigns for DtC and B2B markets.
  • Enhance Global Scalability: Build systems that support global pricing, currency localization, and tax compliance to serve a growing international audience.
  • Streamline User Experience: Ensure subscription flows (e.g., onboarding, trials, and renewals) are seamless, intuitive, and aligned with user needs across all platforms.

Platform Feature Ownership

  • Identity Management: Oversee the development of secure, scalable user authentication and access management systems to deliver a unified experience across Calmโ€™s family of applications.
  • Content Service: Drive enhancements to Calmโ€™s content delivery platform, ensuring personalized and efficient access to tailored content for diverse user demographics.

Cross-Functional Collaboration

  • Collaborate with DtC and B2B product teams to align subscription services with business goals and product roadmaps.
  • Partner with Finance, Customer Success, and Legal teams to ensure compliance, streamline payment processing, and support accurate reporting.
  • Work closely with the content team to align platform capabilities with Calmโ€™s evolving content roadmap.

Data and Insights-Driven Decisions

Use subscription metrics (e.g., churn rates, retention trends) and customer feedback to inform feature development and system optimization.

Stakeholder Engagement

Act as the primary advocate for subscription services within Calm, presenting updates, roadmaps, and metrics to leadership and cross-functional teams based on cross functional input. Balance immediate needs with long-term strategic planning, ensuring the platform evolves in anticipation of Calmโ€™s growth.

Who You Are

  • Experience: 8+ years of product management experience, ideally in subscription services or platform development for SaaS or consumer technology companies.
  • Technical Expertise: In-depth knowledge of subscription systems, recurring billing platforms (e.g., Stripe, Zuora, Recurly), and API-driven platform development.
  • Customer-Centric: Proven ability to design subscription solutions for individual consumers and enterprise clients with a focus on usability and scalability.
  • Data-Driven Decision Making: Experience using analytics tools to identify trends, predict churn, and drive retention strategies.
  • Collaboration: Strong interpersonal skills with a history of working effectively with cross-functional teams in a fast-paced, dynamic environment.
  • Project Management: Demonstrated ability to manage multiple projects and priorities while maintaining clear communication.
  • Strategic Thinking: Business acumen to anticipate market needs and design scalable systems that align with Calmโ€™s mission and goals.

Nice to Haves

  • Experience in mental health or wellness industries or a background in global subscription systems.
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About Calm

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At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and appโ€”filled with meditations, sleep stories, music, movement, and moreโ€”weโ€™re redefining what mental care looks like in 2023 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, weโ€™re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over.

What We Do:

Calm is the worldโ€™s #1 brand for mental fitness and our Calm Business team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.

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