Responsibilities
- Own the UX Strategy: Lead the end-to-end experience thinking across the product from onboarding to KYC loops.
- Design for User Modes: Understand and design for user context and its impact on in-app experience and UI affordances.
- Drive User Research: Define and lead qualitative interviews, data usage, surveys, prototypes to answer key questions.
- UX Writing: Own key UX copy areas including onboarding instructions, empty states, tooltips, and error messages ensuring clarity.
- Mentor & Guide Designers: Collaborate with UI designers to raise the UX maturity of the team.
- Collaborate Cross-functionally: Partner with product and engineering, question legacy flows, challenge constraints, shape UX tradeoffs.
- Measure What Matters: Define and implement metrics to measure experience quality with product and data teams.
Requirements
- 7+ years in UX design, preferably in consumer fintech.
- Leadership experience in UX for consumer fintech or banking products, ideally early-stage (0 to 1) environments.
- Experience designing full user journeys with understanding of constraints like legal, regulatory, and technical debt.
- Ability to advocate for great UX across teams and challenge when user promises are broken.
- Experience coaching designers to focus on experience beyond visual design.
- Clear writing, systematic thinking, and intentional design skills.
- Deep care for customer experience beyond the app including support channels, KYC, transactional communication, and blocked card user feelings.
Nice to Have
- Exposure to crypto/web3 flows such as wallet connections, bridging, and gas fees.
- Experience working on DeFi, exchanges, or digital wallet products.
