Role Overview

• Design and execute studies to uncover insights, validate solutions, and guide customer-centric decisions.
• Collaborate within a design-driven culture, using Design Thinking to influence outcomes.

Responsibilities

• Plan and execute research across various methods including interviews, usability tests, and surveys to deliver actionable insights.
• Synthesize findings into clear recommendations that inform product and design decisions.
• Enable rapid discovery and validation for quick testing and learning.
• Advocate for the customer in design and delivery conversations.
• Communicate insights through reports, presentations, and workshops that inspire action.
• Maintain empathy for users throughout the product lifecycle.
• Collaborate with Designers, PMs, Engineers, and Data teams to embed insights into solutions.
• Contribute to research operations including participant recruitment and documentation.
• Help scale research practices by streamlining repeatable processes accessible to teams.

Requirements

• 3+ years experience as a UX Researcher in a tech or SaaS environment.
• Experience with qualitative and quantitative methods and guiding others in their use.
• Strong ability to frame research objectives aligned with business priorities.
• Excellent communication skills for engaging reports, presentations, and workshops.
• Comfortable with customer recruiting and study logistics.
• Collaborative and adaptable, thriving in a consulting role across teams and projects.
• Portfolio, case studies, or examples demonstrating executed research and enablement of others.

Benefits

• Flexibility to work from home any day.
• 25 working days of paid vacation and Jornada Intensiva in August.
• Comprehensive health insurance including travel, dental, and psychologist coverage.
• Monthly meal allowance and flexible remuneration options.
• Home-office setup allowance.
• Free Spanish classes.
• Referral program with paid compensation.
• Daily office breakfast and monthly social events.