Job Description
Join Sangoma, a leader in business communications, as a UX Designer focused on desk phone device-based experiences. You will be responsible for defining and evolving the interaction models, task flows, and usability foundations of Sangomaβs phone firmware and device interfaces. Provide UX design for desk phones (embedded, hardware-constrained products) with physical keys, small and/or touch screen displays.Define task flows and interaction patterns for telephony features such as calling, transfers, conferencing, voicemail, etc. Create UX and UI artifacts including user flows, wireframes, and interaction specifications, icons, and graphics. Produce clear interaction specifications and design documentation to support long development and maintenance cycles. Collaborate closely with firmware engineers to ensure UX designs are accurately implemented. Partner with Product Management to align UX decisions with real-world user needs and business priorities. Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions. Contribute to usability testing and incorporate feedback into iterative UX improvements. Ensure designs/implementations support all corporate and regulatory standards. Advocate for usability, consistency, and simplicity across Sangomaβs device ecosystem.
Requirements
- Minimum 3 years of experience (5+ years preferred) in UX and user interface design
- You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior.
- Demonstrated experience designing task-focused, workflow-driven interfaces.
- Strong understanding of humanβcomputer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
- Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary.
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
- Proficiency with design tools such as Figma, Sketch, or similar.
- Experience working in cross-functional Agile product teams.
Preferred
- Experience with telephony, VoIP, or enterprise communications products
- Experience designing constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems.
- Understanding of localization and internationalization considerations
- Prior exposure to usability testing or field studies in enterprise or operational environments
