Job Description

• Collaborate with Product Managers and cross-functional, geographically dispersed, empowered Agile product teams (“the teams”) to practice design as a team sport
• Ensure the teams’ execution of an effective, human-focused design process
• Lead the definition of UX outcomes; and guide the teams to achieve/exceed defined UX outcomes
• Establish and maintain shared understanding within the teams and with all other design influencers/stakeholders
• Facilitate and foster teams learning about customer/user needs and expectations (e.g. contextual inquiry, usability testing, presentations)
• Utilize insights from analytics and customer interactions to inform design decisions
• Generate artifacts with appropriate fidelity to aid communication of design input and intent (e.g. maps/flows, interfaces, interactions)
• Communicate effectively with all stakeholders outside the teams (e.g. customers, peer teams, executives, internal functional organizations)
• Favor solution approaches that deliver customer value as quickly and often as practical
• Help the teams continually improve how design decisions are made
• Share best practices with other product designers and teams
• Propose ideas to improve customer/user experience throughout the organization

Requirements

• 5-7+ years of experience in digital product design, user experience, service design, customer experience, or equivalent role
• 2+ years of experience designing AI/ML-powered experiences
• Familiarity with generative AI/ML and NLP concepts, including but not limited to: conversational AI and chatbot assistant design; trust, transparency, and explainability in AI interfaces; LLMs, prompt engineering, and RAG systems
• Strong portfolio showcasing AI/ML-related UX projects
• Demonstrated ability to generate order and clarity from ambiguity and chaos

Benefits