Job Description
We believe that understanding customers has a big impact on business and currently, we are looking for a UX Researcher to join our team and take our product to the next level. In this role, youโll be working closely with Product Managers, Designers, Engineers and other cross-functional stakeholders to facilitate their understanding of customer needs and translate that into insights that teams can use to improve the product. Make users are enthusiasts, and youโll be growing a body of knowledge in the nascent space of no-code/low-code.
What we are looking for:
- Minimum 4 years of experience in UX Research
- Written and verbal fluency in English
- A researcher who believes that working in diverse teams and with complex systems brings out even more creativity
- Ability to represent our different users to reveal deep insights about how they work and think about automations
- Comfort in synthesizing various research needs into a coherent program of work
- Highly skilled qualitative interviewer who knows when to keep asking why
- Experienced in tactical UX research methods such as usability testing, concept testing, & lean methods like RITE
- Collaborative working style to improve ResearchOps, knowledge bases, and best practices
- Skilled in teaching non-researchers who want to lead their own studies in research skills
- Proficiency with descriptive statistics and survey methods
- Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops)
- Project management skills in recruiting study participants (screeners, scheduling, incentives)
- Creativity in producing UX deliverables (journey maps, personas, research reports, etc.)
- Examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions
What youโll do:
- Regularly sync with Product, Design, and Engineering stakeholders to identify research needs and create a program of work based on business priorities and customer needs.
- Drive decisions that improve the quality of the product through conducting usability studies, customer interviews, and other approaches (competitive analysis, diary studies, benchmarking, etc.)
- Collaborate with other teams that have customer insights, such as Customer Experience, Sales, Growth, and Marketing to share knowledge and synthesize across teams.
- Improve overall research processes and increase the level of customer understanding across the Make organization.
