At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

More about the team

As a member of the Global Product Insights team, you will be responsible for leading user research initiatives within a specific product area. Your role will involve direct participation in strategic research efforts, as well as mentoring three other researchers focused on the same product area.

How would you be impacting our mission?

Lead Comprehensive Product Insights: Identify product insights needs, plan, define, conduct research activities, and report findings to product teams and stakeholders in the form of actionable insights.
Mentoring and Team Development: Provide guidance and support to other researchers, fostering their professional growth and research skills development, while ensuring alignment with strategic product and UX goals.
Market and Customer Analysis: Conduct diverse types of research to understand market trends and user behaviors, strategically guiding both product and UX decisions.
Design and Lead the Execution of Experiments: Develop, execute, and analyze multivariate experiments and quantitative studies to inform and support product decision-making.
Be a First Class Researcher: Employ a wide range of research methods and techniques, to gather insights directly from existing or potential customers.
Collaborate with Data Analysts: Partner with product data analysts to combine advanced data analysis and research insights, enhancing the overall research impact on product development and strategy.
Influence and Integrate: Work closely with the product team to incorporate customer data and research findings into all stages of the product life cycle, influencing design, product marketing and go-to-market strategies.
Proactively Identify new Opportunities and Challenges: Stay ahead of market and legislative changes, conducting proactive research to identify potential future challenges and proposing innovative solutions.
Refine Research processes: Continuously seek and implement improvements in research processes and methodologies to ensure the highest quality and relevance of insights.

Qualifications

You are a great fit is you have:

Fluency in Spanish and English
5-7 years of experience in product research, including early-stage digital product development and feature enhancements.
Expertise in qualitative research methodologies and their application at various development stages.
Proficiency with web analytics and quantitative research tools. Some experience with behavioral data collection and analysis would be a plus.
Experience with market research.
A collaborative background working with designers, researchers, data analysts, product managers, and engineers.
A passion for digital products, technology, and innovative design.
Skills in analyzing customer journeys and optimizing key KPIs.
The ability to prioritize experiments and other research activities based on impact and effort.
Experience with iterative user research and effective approaches.
A strong growth mindset and eagerness to learn.

Docplanner