We’re looking for an experienced Product Design Lead who can create exceptional multi-channel user experiences, and is passionate about making a positive difference in the world.

You'll join our growing Product team, and report directly to a member of the leadership team.

What you'll do

• Collaborating closely with key stakeholders across the business (Engineering, Content, Partnerships, and Health Coaching), you'll be responsible for leading the full end-end design process to help solve our most pressing user and business problems
• Own all design output across web and mobile, from early concepts and prototypes to polished, high-fidelity designs
• Gain a deep understanding of our users and the problems they face through regular qualitative and quantitative research
• Own and utilise our design platform, Figma, to define and design product concepts and assets
• Support Product Managers to shape initiatives and roadmaps
• Lead and continually evolve our Design System and collaborate with Engineering to iterate, improve, and enforce it across the wider team, striving for a premium, user-friendly experience for our members
• Champion growth-centric design thinking across the company, always questioning if this can be done better and offering insight to all decision makers
• Offer design expertise and input for wider team members when necessary
• Identify gaps in both the product and the company to shape the future of what we do
• Own, improve, and enforce our company Brand Guidelines with the wider team

Requirements

• 8+ years of Product Design experience
  • Experience designing successful products that people love
  • Extensive experience of designing for web, applications, and e-commerce
  • Demonstrable experience working on complex problems
    • Ability to tackle design problems autonomously, from beginning to end, encompassing problem definition, iteration, prototyping, user testing, and beyond
• High design quality
  • An exceptional eye for detail
  • Capable of creating both low-fi sketches and pixel-perfect visual designs
  • A strong portfolio with evidence of the above
• Strong desire to proactively grow and improve
  • Sharing early work and consistently seeking feedback – always looking out for how you can improve your work
  • You have a ‘get things done’ enthusiastic attitude, you take initiative, don’t wait to be asked and are willing to get stuck in
• Data and user-led decision making expertise
  • Clear rationale for your design decisions - everything is purposeful, strategic, analytical
  • Hands-on experience with exploratory and evaluative qualitative research methods; you’ll have previous experience in running research projects and user testing, from planning and running the sessions to analysing and using findings to inform decisions
• Collaboration experience
  • Experience working closely with Product Managers and Growth Marketing teams to create effective solutions to meet high growth targets (e.g testing and optimising conversion rate for a checkout experience)
  • Experience collaborating with Engineering to maintain a consistent and easy-to-use experience for users, including evolving a Design System and guaranteeing a cohesive visual branding across all products to achieve a premium brand feel
• Strategic prioritisation skills
  • Empathy for user needs but can balance this with technical constraints and business goals
• Communication ability
  • Excellent communication and storytelling skills, both in your design work and working across teams, engaging stakeholders (both junior and senior) across the design process
• Strong drive to work in healthcare tech
  • Passionate about supporting people to improve their health
  • Excited by digital initiatives that make the above possible

Benefits

• A competitive market salary, generous share options, and bi-annual performance reviews to recognise your contributions
• Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working
• 25 days of holiday plus national holidays
• Quarterly company meet ups and socials
• Joining a culture of intelligent, friendly, and highly-motivated individuals who're passionate about what they do
• A budget of £200/year to spend on professional development
• Option to join the Salary Sacrifice scheme, and Cycle to Work scheme