Job Description
About the UX Research team
At Canva, our users are at the heart of everything we do. Our UX Research team plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - youโll never have to sell anyone on the value of user research.
Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when theyโre out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canvaโs multi-faceted user base, solve complex challenges, and improve the product experience for millions of users worldwide.
Our research team is diverse, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day.
About the Group youโll be joining
The Education Group is on a mission to empower creativity in every learner from kindy to the workplace. This year, our group is doubling down on a number of critical initiatives to help us achieve our company level strategy of getting Canva into every classroom and Campus.So far weโve launched our K-12 and Campus product but this is just the beginning of our journey. As a Product Designer joining the Education Group, you will help us in helping learners of all ages and abilities.
About you
We are searching for an experienced Senior UX Researcher to help us define the design direction and product strategy for our team and administrator experiences in Canva. Research projects youโll oversee directly tie to Canvaโs company-wide goals, so increasing user understanding and identifying key product opportunities is of critical importance.
Your sphere of ownership covers how teachers, students and faculty:
Set up their School, District and Campus on Canva
Plan, assign and assess classwork within their classes
Engage and interact with each other in lessons and courses
Use Canva to express their creativity and learning
Utilize new technology to enhance and expedite learning
โฆplus more!
What youโll do
- Lead high-priority research projects for the Education Group including assessing the needs of diverse teams (in size, location, makeup, etc) and the admins that support them
- Apply a mix of qualitative and quantitative methods to analyze user or product data and distill this into written and visual reports.
- Build relationships and closely collaborate with your project stakeholders, and across the Supergroup
- Participate and contribute to our UX Research sub-specialty: own or contribute to special projects, provide feedback to fellow researchers, share your ideas for how we can improve
- Provide consultative guidance to PMs and Designers conducting their own research, within the T&E Supergroup (e.g. office hours)
- Be a champion for our users, and product experience: share your insights publicly across the company and inspire change that needs to be made to improve the Canva user experience.
- Be a role model for the quality of research work we strive for at Canva
About you
- The ideal candidate is a qualitative researcher with 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making.
- You have a solid understanding of primary research methodologies such as interviews, diary studies, participatory design, ethnography, surveys, usability testing, and know when these are best used. Additionally, you combine these with data sources like product data, experiments, support tickets to understand user needs holistically.
- You can creatively flex research plans depending on team needs, understanding and clearly communicating trade-offs.
- You have strong skills and confidence in communicating and advocating for, user research with senior stakeholders and leadership.
- You thrive in a fast-paced work environment that requires strong problem-solving skills and autonomy.
- You have experience closely collaborating with product teams (PM, Design, Engineering, Marketing, and more). You enjoy collaborating with stakeholders throughout projects, and consider bringing them along the journey to be an essential part of the process.
- You have experience mentoring and helping designers and PMs become better researchers. For example, providing feedback on research plans, interview technique, or final reports.
- Strong communication and facilitation skills. Whether itโs during a workshop, presentation, or even a Slack message - you have an innate ability to rally a team together and inspire change.
Nice to have, but not a requirement
- Prior experience in the B2B SaaS software industry
- Prior experience conducting research with large enterprises
- An understanding of platform and network security requirements such as SAML SSO, SCIM
- A degree in Psychology, Human-Computer Interaction, Social Science or a related field
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
โข Equity packages - we want our success to be yours too
โข Inclusive parental leave policy that supports all parents & carers
โข An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
โข Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
