gorgias

Product Marketing Manager

1 month ago

Job Description

As a Product Marketing Manager, youโ€™ll be be orchestrating the go-to-market for the Support Suite, by gathering and analyzing marketing intelligence, project managing the product launches and different go-to-market initiatives.

The role is highly cross-functional and you will work with the marketing, sales, product and success teams.

What You'll Do

  • Youโ€™ll be leading highly strategic projects and ensure it achieves significant impact for the company
  • Youโ€™ll be doing research for pricing, competitive intelligence, ICP & persona development, messaging & positioning, content creation in collaboration with the wider marketing team
  • Be the in-house expert and create an always-on feedback loop on your product between sales, product, and marketing, to ensure we react quickly to โ€œon the groundโ€ developments
  • You will be responsible for the success of the product by holding GTM teams accountable for the GTM strategy, execution, and performance of your product in collaboration with sales, success & product through a project management framework such as RACI, etc.

Who You Are

  • 3+ years of experience in consulting, business operations, general management, product, or product marketing.
  • You are a self-starter with a bias towards action who is able to manage multiple, competing priorities in a fast-paced environment.
  • Proven ability to translate customer and market insights into crisp GTM fundamentals, including segmentation, buyer personas, messaging, competitive positioning, pricing recommendations, and more.
  • Superb cross-functional collaboration and project management skills. From Day 1, youโ€™ll need to align stakeholders across multiple teamsโ€”many of which may have competing priorities.
  • Outstanding written and verbal communication skills. While we wonโ€™t expect you to fine-tune marketing copy, you need to be able to clearly tell a story without resorting to corporate jargon.
  • A creative spark. While analytical chops are critical to your success, we also pride ourselves on being able to think outside the box.

Your Perks & Benefits 

  • ๐Ÿ–๏ธ 5-week vacation
  • ๐Ÿ’ฐ 13th and 14th salary included in the offer
  • ๐Ÿค• Paid sick leave
  • ๐ŸŒ 6 weeks full remote/year
  • ๐Ÿงธ Paid parental leave (16 Weeks)
  • ๐Ÿ’ป MacBook Pro
  • ๐Ÿฝ๏ธ โ‚ฌ300/month for lunch expenses (youโ€™ll have your own Gorgias credit card)
  • ๐Ÿฅ Private healthcare covered 100% by Gorgias
  • ๐Ÿ’†๐Ÿปโ€โ™€๏ธ Get up to โ‚ฌ700 to set up your workstation at home (working from home should feel breezy)
  • ๐Ÿ“š Get up to โ‚ฌ2000 of learning material and wellness support per year! This includes โ‚ฌ1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a โ‚ฌ500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
  • ๐Ÿฅฐ Every quarter, we organize an online company-wide summit to discuss where weโ€™re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

About gorgias

Website

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

Receive handpicked jobs that match your search criteria, and be the first to apply.
๐Ÿ”” Create your Job Alert
Loved by +500 Product Designers ๐Ÿ’œ
Please mention to gorgias that you found this position thanks to Woody so that we can keep sharing the best creative jobs with you. Your support goes a long way ๐Ÿ’œ