Responsibilities

• Own the end-to-end creative workflow, from intake and prioritization through delivery and post-project analysis
• Design, implement, and continuously optimize creative processes that support high-volume CRM and integrated creative production
• Establish clear intake, prioritization, and planning frameworks that balance business urgency, creative quality, and team capacity
• Own the Creative Studio9s operating system, with Asana as the primary workflow platform 6 including workflow architecture, governance, dashboards, reporting, and adoption
• Integrate and collaborate across additional tools and systems as needed, including Jira, Basecamp, and shared operational platforms
• Build and maintain documentation including SOPs, workflow maps, operating guidelines, and reference materials
• Act as a strategic partner to Creative Directors, Strategy, Analytics, DataCloud, and Marketing teams to align priorities, streamline handoffs, and improve delivery efficiency
• Manage creative dependencies and timelines across cross-functional initiatives, particularly CRM and lifecycle programs
• Serve as a trusted operational voice in planning conversations, helping teams scope work, set realistic timelines, and mitigate risk
• Own resourcing, capacity planning, and workload balancing across the Creative Studio
• Build and maintain reporting dashboards that provide visibility into utilization, delivery health, volume, turnaround time, and operational KPIs
• Use data and insights to proactively identify bottlenecks, recommend solutions, and inform leadership decision-making
• Establish operational QA checkpoints to ensure high standards of execution and consistency
• Identify workflow friction points and lead process improvements that reduce manual effort and improve speed to market
• Manage and mentor two direct reports, developing a high-performing Creative Operations function
• Set clear expectations, provide coaching, and create growth paths for operational talent within the studio
• Foster a collaborative, service-oriented operations culture that supports creative excellence
• Play an active role in Creative Studio leadership rituals, including quarterly business reviews, planning cycles, and cross-team alignment initiatives
• Contribute to long-term operational strategy as the Creative Studio continues to scale

Requirements

• Bachelor9s degree in Operations, Project Management, Communications, Creative Production, or a related field
• 4 6 years of Creative Operations or Project Management experience within a creative agency or in0house brand/marketing team
• Hands0on expertise with Asana as a primary project management tool (required)
• Experience with Jira, Basecamp, and other workflow or issue0tracking systems
• Working understanding of Figma and Adobe Creative Cloud, with the ability to collaborate effectively with design teams
• Comfort using AI0assisted tools to streamline workflows, enhance creative output, and support operational excellence
• Familiarity with AI0powered productivity or creative tools, with willingness to learn and adopt new capabilities as they evolve
• An openness to integrating AI into daily workflows to improve draft creation, research, task management, or operational reporting
• Ability to identify opportunities where AI can improve speed, clarity, or efficiency across creative production pipelines
• Experience leveraging AI0powered tools (Copilot, ChatGPT, etc.) to support creative or operational workflows
• Strong knowledge of creative workflows across digital, CRM, and integrated creative production
• Experience managing people, developing talent, and fostering team collaboration
• Exceptional communication, organization, and stakeholder management skills
• Ability to turn ambiguity into structure and build operational systems from the ground up
• A proactive, systems0minded operator who thrives in fast0paced environments and enjoys building processes that scale
• Comfort navigating ambiguity and translating it into structure, clarity, and action