Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are a direct to customer business and our agents and support staff process complex information to ensure our customers find the best insurance policy for them. We are looking for a Lead Product Designer to join our growing design team and own our support experience to help our agents seamlessly access information and guide our customers through the policy buying process.
In this role, you will be responsible for initiatives primarily related to the support experience โ with occasional support for customer experiences โ and work across product teams to ensure a smooth experience for our internal stakeholders. You will be managing a small design team, partner with design systems and research teams and collaborate closely with Sales Automation, Claims and Expansion and Product Platform teams (product managers and engineers) and agents through design jams and sprints to transform our support experience. You will play an integral role in helping Kin scale by enabling process efficiencies for internal stakeholders by helping them access the most important information at the right time.
A day in the life could include:
- Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kinโs support and customer experiences
- Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers
- Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale
- Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact
- Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems
- Play an active role in communicating strategic decisions around the future direction of Kinโs support experiences
- Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality
- Manage and mentor 1-2 designers within the Support Experience vertical
- Lead a partnership with product managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch
Iโve got the skillsโฆ but do I have the necessary ones?
- Experience showcasing your end-to-end design process across multiple projects that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work
- Experience designing and launching impactful direct to consumer experiences
- Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights
- Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment
Other must haves:
- Bachelor's degree in design, HCI, cognitive science or equivalent experience
- 8+ years of experience designing products for mobile and responsive web
- Work within a fast paced agile environment
- Facilitation skills to lead workshops and design sprints
- Professional communication skills, both written and verbal
- Growth mindset and willingness to absorb large amounts of information and complex context